Privacy Policy

Privacy Policy and SMS Terms of Service for Mobile RV & Yacht Repair, Inc.

1. Introduction

This Privacy Policy describes how Mobile RV & Yacht Repair, Inc. and its affiliated or fictitious business names (Brentwood Mobile RV Repair, Contra Costa Mobile RV Repair, Sierra RV Repair, and Napa Mobile RV Repair) (collectively, “we,” “us,” or “our”) collect, use, and share information about you when you visit, use, or make a purchase from our website (the “Site”) and our services (the “Services”).

By using our Site and Services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect (What Personal Information is Collected)

We collect several types of information from and about users of our Site and Services, including:

A. Personal Information You Provide to Us:

This is information you voluntarily give us when you interact with us, such as when you request a service, fill out a contact form, or call us. This may include:

  • Contact Information: Name, email address, mailing address, and telephone number.
  • Service Information: Details about your RV or yacht (make, model, year, VIN/HIN, location, and description of the required repair).
  • Payment Information: If applicable, we may collect billing information (though actual credit card processing is handled by a third-party processor and we do not store full credit card details).
  • Mobile Opt-In Information: Your telephone number and consent status if you choose to opt-in to our text messaging services.

B. Information Collected Automatically (Tracking Technologies/Cookies):

As you navigate through and interact with our Site, we may use automatic data collection technologies to gather certain information about your equipment, browsing actions, and patterns, including:

  • Usage Details: Details of your visits to our Site, including traffic data, location data, logs, and other communication data.
  • Device Information: Information about your computer or mobile device and internet connection, including your IP address, operating system, and browser type.
  • Cookies and Tracking: We use cookies and similar technologies (like Google Analytics) to help us analyze web traffic and understand how you use the site. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

3. How We Use Your Information

We use the information we collect for various purposes, including:

  • To Provide Services: To fulfill the purpose for which you provided the information, such as scheduling a repair, providing a quote, and completing the service.
  • To Communicate: To send you confirmations, updates, security alerts, and support and administrative messages, which may include communication via SMS/text message if you have provided consent.
  • To Improve Our Services: To improve our website, products, and services based on usage and feedback.
  • For Marketing: To provide you with information about services or specials that may be of interest to you, consistent with your preferences.
  • For Security: To maintain the safety, security, and integrity of our Site and Services.

4. Disclosure and Sharing of Your Information (Sharing Consumer’s Opt-in Information)

We do not sell your personal information. We may disclose personal information that we collect or you provide as described in this privacy policy:

  • To Contractors and Service Providers: To third parties we use to support our business, such as payment processors, website hosts, and SMS platform providers, who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.
  • For Legal Reasons: To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
  • To Enforce Agreements: To enforce or apply our terms of service and other agreements, including for billing and collection purposes.
  • With Your Consent: We may disclose your personal information for any other purpose with your explicit consent.

Mobile Opt-in Data Sharing Statement:

No mobile opt-in or text message consent will be shared with third parties or affiliates.

5. SMS Terms of Service (Text Message Service)

This section outlines the terms under which you consent to receive text messages from Mobile RV & Yacht Repair, Inc.

A. Consent and Agreement:

If you consent to receive conversational, informational, and promotional SMS from Mobile RV & Yacht Repair, Inc., you agree to receive conversational, informational, and promotional SMS from us, including messages related to scheduling, repair updates, quotes, and special offers.

B. Messaging Details and Disclosures:

  • Message Types Sent: We send conversational (e.g., replying to your inquiry), informational (e.g., appointment confirmations, repair status updates), and promotional (e.g., special offers, seasonal reminders) text messages.
  • Opt-Out: Reply STOP to opt-out of all text messages.
  • Support: Reply HELP for support regarding our text messaging service.
  • Rates: Message & data rates may apply.
  • Frequency: Messaging frequency may vary based on your service requests and preferences.

C. Privacy and Terms:

Visit https://calirvrepair.com/privacy-policy to see our full Privacy Policy and general terms and conditions.

6. Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Site. Any transmission of personal information is at your own risk.

7. Your Choices and Rights

Depending on your location and applicable law, you may have certain rights regarding the personal information we hold about you. These may include the right to:

  • Access your personal data.
  • Correct or Update your personal data.
  • Opt-out of receiving promotional emails from us by following the unsubscribe instructions included in those emails.
  • Opt-out of text messages by replying STOP to any message.
  • Request deletion of your personal data.

To exercise any of these rights, please contact us using the contact information provided below.

8. Changes to Our Privacy Policy

We may update our Privacy Policy from time to time. We will post the new Privacy Policy on this page and update the “Last Modified” date at the bottom of the page. You are advised to review this Privacy Policy periodically for any changes.

9. Contact Information

To ask questions or comment about this Privacy Policy and our privacy practices, contact us at:

Mobile RV & Yacht Repair, Inc. (Operating Brentwood Mobile RV Repair, Contra Costa Mobile RV Repair, Sierra RV Repair, and Napa Mobile RV Repair)

Last Modified: 10/14/2025